The Research Specialist is tasked with identifying trending content, scouring the internet for contact information, explaining the benefits of ViralHog’s services and building the video library on a daily basis. This individual is an expert in all things ViralHog - what we do, how we protect content, the details of our license agreement and more.

The position collaborates with the departments of Accounting, Licensing/Sales, and Copyright to ensure the success of licensed videos on all fronts.

Many backgrounds can excel in this position, but communication skills and a tenacious self-starter attitude are key. Experience with, and a passion for, social platforms including TikTok, YouTube, Facebook, Reddit, Twitter, and Instagram are important. A successful candidate will have a love for subreddits or community sites with a focus on viral videos and GIFS.

Responsibilities and Objectives:

Ultimately, the Research Specialist is ViralHog’s greatest champion and most active salesperson. Key responsibilities include but are not limited to:

Frontline brand champion, expressing the core values of our company including trust, service, and creativity

Working with the research team to identify and acquire trending videos

Negotiating contract terms

Managing individual tasks with minimal supervision

Following videos through to completion of all onboarding steps

Develop and maintain strong client relationships

Communicating all necessary information to needed departments

Qualifications:

Minimum of two years experience in a related media field preferred

Strong written and verbal communication skills

Self-motivated team player

Speaks English and at least one other language preferred

Creative mind looking to make an immediate impact

Open to any qualified candidate globally. 100% remote work

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure including writing SOP's. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Also, to grow your own knowledge of IT as well as being cross trained to help out on the programming team if IT tasks come to a stalling point.

The Information Technology Technician may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. This position will answer phones and e-mails related to support, user access and a broad range of IT related questions and concerns.

Minimum Qualifications:

Associates Degree in Information Technology or Information Systems. Minimum of 1 year in similar role and A+ or Network + Certification required if Bachelor’s degree not attained. Preferred: Bachelor’s Degree in Information Technology or Information Systems.

Responsibilities

Set up workstations with computers and necessary peripheral devices (routers, printers etc.).

Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.

Install and configure appropriate software and functions according to specifications.

Develop and maintain local networks in ways that optimize performance.

Ensure security and privacy of networks and computer systems.

Provide orientation and guidance to users on how to operate new software and computer equipment.

Organize and schedule upgrades and maintenance without deterring others from completing their work.

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

Maintain records/logs of repairs and fixes and maintenance schedule.

Identify computer or network equipment shortages and place orders.

Educate staff on proper internet/email security principles and setup relevant training for staff members.

Assists users by answering questions and providing support in a timely manner focused on first contact resolution.

In person or remotely provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.

Prepares and presents reports related to IS problems and help desk activity for management review and action.

Provides training to end users in both hardware and application functionality.

Utilizes help desk service management platform to create and maintain asset catalogs, ticket routing, service catalog items and where possible automates these functions

Requirements and skills

Proven experience as IT Technician or relevant position.

Excellent diagnostic and problem solving skills.

Excellent communication ability.

Outstanding organizational and time-management skills.

In depth understanding of diverse computer systems and networks.

Good knowledge of internet security and data privacy principles.

Demonstrates sound judgment, patience, and maintains a professional demeanor at all times.

Self-directed, completes assignments accurately, thoroughly and with minimal oversight.

Detail oriented, organizational skills and the ability to prioritize

Monday-Friday, 9am-5pm full-time

Benefits:

2 weeks PTO first year, 3 weeks PTO second year, 4 weeks third year and thereafter

Medical Insurance

Dental Insurance

6 Paid holidays

401(k) with company match

Job Type: Full-time

Pay: $23.00 per hour