Occurred on December 2, 2019 / Mayville, Wisconsin, USA
Info from Licensor: "We purchased a couch through Wayfair. It was delivered, by Fed Ex and the frame was cracked. Wayfair sent out a replacement (We were told to dispose of the damaged one). The replacement arrived and the corner of the box was torn and looked damaged. We decided to not even open it, thinking it was probably damaged as well. Contacted Wayfair, they gave us a list of places we could drop off the return. All of the places either had a 55 pound weight limit, or was a drop box located outside, which the couch would not fit into. I contacted Wayfair again, asking where else we could drop it off. Wayfair then called Fed Ex and scheduled the pick up."
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